Privacy

Verizon Voice ID BIPA Mass Arbitration

Cellco Partnership d/b/a Verizon Wireless

Verizon's "Voice ID" program allegedly collected customers' voiceprints during customer service calls without the written consent or disclosure required by the Illinois Biometric Information Privacy Act (BIPA). Customers exposed to Voice ID enrollment during a Verizon customer service call may join individual arbitration.

Estimated payout
No fixed amount stated. Illinois BIPA provides statutory damages of $1,000-$5,000 per violation depending on negligent vs. intentional/reckless conduct. Contingency basis; currently in investigation/recruitment phase.
Administrator
Milberg LLC (via ClassAction.org intake; original N.D. Ill. suit co-counsel: Loevy & Loevy, Levin Law, Dimond Kaplan & Rothstein, The Lyon Firm)
Proof required
No

Who may qualify

You may be eligible if you enrolled in Verizon's Voice ID feature and called Verizon Wireless customer service between 2021 and September 2024 while living in Illinois.

How to claim

This claim is publicly available and free to file yourself directly with the settlement administrator. Read the official eligibility rules and deadline before filing - they are the source of truth. PendingMoney can find, fill, and track it for you, but you can always do it on your own.

View official requirements on classaction.org

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Eligibility and payouts are not guaranteed and are decided by the settlement administrator, not PendingMoney. PendingMoney is not a law firm and does not provide legal advice. Available to U.S. residents only.

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